All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Your satisfaction is our #1 priority. Therefore, you can request a refund or replacement for your ordered products if:
you did not receive them within the guaranteed time (45 days not including 2-5-day processing)
you have received a wrong item you may return unused products within 30 days of purchase
*Customers returning goods are responsible for freight charges Returns can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster). *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on our Contact US page or via email to: firstname.lastname@example.org
HOW TO RETURN AN ITEM
All Returns must be processed using the following terms below.
Send them to us exactly as you received them in a new and unused condition.
If the item is removed we may not be able to refund you.
Get them back to us within 30 days of receipt Include your despatch note as proof of purchase.
Please note this does not affect your statutory rights in respect of damaged or defective products.
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
REFUNDSWhen returning your order to our warehouse it can take up to 14 days for your return to be processed. Please allow the full 14 days to pass before querying your return.
Once your return has been processed you will receive a confirmation email and your refund will appear in your account within 5-10 working days.
Unless faulty, the following items cannot be cancelled or returned: bespoke, customised or personalised items items sealed for health or hygiene reasons if unsealed.
By purchasing from lovecyclingtech.co.uk, you accept these terms and conditions.
Your statutory rights are not affected.
Send the item(s) to:
Love Cycling Tech
11 Fairlead Road
We are glad to bring our customers great value and service. That’s why we provide free shipping for all orders.
SHIPPING TO OVER 200 COUNTRIES We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time varies by location & by shipping type selected. We offer Worldwide Shipping & all major countries will have a delivery time of 7-15 days and all other countries 30days. We also offer Priority Shipping to all countries 3-5 days Shipping time Your Shipping options and expected times will be displayed in checkout. Max delivery time will be 6 Weeks *This does not include any handling and processing time which we endeavor to complete within 1-3 days. Note "days" = business days only.
You will receive an email with a tracking number once your order is shipped and can check on your order anytime using our website or your tracking number here https://lovecyclingtech.co.uk/pages/track-your-order. For logistical reasons, items in the same purchase may be sent in separate packages. If you have any other questions, please contact us and we will do our best to help you out.